Troubleshooting

Common issues and solutions.

GitHub App Not Scanning

1. Verify the app is installed in your repository
2. Check that auto-scan is enabled in the Dashboard
3. Ensure the app has "Pull requests" permissions
4. Check the webhook delivery status in your org settings

Scan Takes Too Long

1. Large files (>1MB) are skipped
2. Reduce the number of files being scanned
3. Check for infinite loops in custom rules

Findings Not Showing

1. Verify the scan completed successfully
2. Check the scan status in the Dashboard
3. Ensure the PR branch is in the correct state

API Rate Limiting

1. Upgrade to a higher plan
2. Reduce scan frequency
3. Contact support for a custom limit

Database Connection Errors

1. Check your DATABASE_URL environment variable
2. Verify the database server is running
3. Check firewall rules if using a remote database

Need More Help?

Contact support at security@pinelightlabs.com or open an issue on GitHub.